AssetWRXhome

AssetWRX Terms of Service

Version
1.1.0
Effective
Jurisdiction
global

This is the same text shown in the app. The app asks for your agreement to this version.

Last updated: 19 July 2026 Effective: 19 July 2026 Version: 1.1.0

These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and Cogniforma Ltd, a company registered in England & Wales with company number 16176541 and registered office at 17 Quaves Road, Slough, SL3 7NX, UK, operator of AssetWRX (“AssetWRX”, “we”, “us”). By creating an account or using the AssetWRX applications, web portal, APIs or related services (collectively, the “Service”) you agree to these Terms.

1. Definitions

  • Account — the user account you create to access the Service.
  • Workspace — the organisational space (and any teams within it) that holds your Content.
  • Content — assets, inspections, jobs, contacts, photos, videos, documents, voice notes, and any other data you submit to the Service.
  • Subscription — a recurring paid plan for the Service.
  • Credit Pack — a one-off purchase of AI or automation credits.
  • Order — an in-app checkout or invoice you accept.

1.1 Data protection roles

For personal data contained in your Content, you are the data controller and we act as your data processor, processing that Content only on your documented instructions in order to provide the Service. Our processing of that Content is governed by our Data Processing Agreement and our Privacy Policy, which form part of these Terms. You are responsible for having a lawful basis for the personal data in your Content and for meeting the transparency and other obligations a controller owes to the individuals it concerns. We remain the controller for account, billing and diagnostic data as described in the Privacy Policy.

2. Eligibility and accounts

You must be at least 16 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your Account. Notify us promptly at security@assetwrx.com of any unauthorised use.

You agree to provide accurate information and to keep it up to date. We may suspend or terminate your Account if information is materially inaccurate, or if you breach these Terms.

3. Plans, fees and billing

3.1 Subscription

Subscriptions renew automatically at the end of each billing period (monthly or annually as selected at checkout) at the then-current rate until cancelled. You authorise us, through our payment processor Stripe, to charge your payment method for each renewal until you cancel.

3.2 Free tier

Where a free tier is offered, we may impose usage limits (e.g. number of active assets) and gate paid features behind a Subscription. Limits are described in-product at the point of purchase.

3.3 Credit Packs

Credit Packs are pre-paid and consumed as AI or automation features are used. Credits expire 12 months from the date of purchase. Credit Packs are non-refundable except as required by law. Because Credit Packs are digital content that can be used immediately, where you are a consumer you will be asked, at checkout, to expressly consent to immediate provision and to acknowledge that you thereby lose your statutory 14-day right to cancel once you begin consuming credits (see section 3.6).

3.4 Taxes

Fees exclude applicable taxes (VAT, GST, sales tax). You are responsible for tax owed on Orders and authorise us to collect such tax through Stripe where required.

3.5 Late payment and suspension

If a charge fails, we may retry, suspend access to paid features, and ultimately cancel the Subscription. Suspension does not delete your Content; restoration is automatic once payment succeeds.

3.6 Cancellation and refunds

You may cancel a Subscription at any time from Profile → Workspace → Billing. Cancellation takes effect at the end of the current billing period; no pro-rata refund is issued for the remainder of the paid term unless required by law. UK and EU consumers retain their statutory withdrawal rights for a Subscription purchased online: a 14-day withdrawal period begins on the day the contract is concluded. Where you have expressly asked us to begin providing digital content (such as consuming Credit Pack credits) within that period and acknowledged the loss of the right, the 14-day right no longer applies to the content already supplied.

4. Your Content, your responsibilities, and licence to us

You retain ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, and display your Content solely as necessary to provide the Service to you and your Workspace. This licence terminates when your Content is deleted from the Service, except for residual copies in backups and audit logs as described in the Privacy Policy.

You represent, warrant and undertake that:

  • you have all rights, permissions, consents and a lawful basis necessary to submit your Content and to have us process it, including for any personal data about third parties (such as your own contacts, contractors, requesters, or the subjects of inspections);
  • you will provide any notice, and obtain any consent (including any Article 9 condition for special category data such as health-related photographs), that the law requires of you as controller of that data; and
  • your use of the Service, and your Content, comply with all laws applicable to you and to your data subjects, including in the United States, the Kingdom of Saudi Arabia and the United Arab Emirates.

You are solely responsible for your Content and for your compliance with the obligations above.

5. AI features

The Service includes optional AI features (asset reports, inspection summaries, image analysis, quote intelligence). When you use these features:

  • We send relevant portions of your Content to Google (Gemini API) as a sub-processor, under Google’s applicable API data-processing terms. We do not use your Content to train our own models.
  • AI outputs are suggestions. You are responsible for reviewing them before relying on them.
  • We do not warrant that AI outputs are accurate, complete, or fit for a particular purpose.

6. Acceptable use

You will not:

  • use the Service to violate any law or regulation, infringe any third party’s rights, or in connection with any unlawful, fraudulent, deceptive, or harmful activity;
  • upload Content that is illegal, defamatory, obscene, harassing, hateful, or that depicts sexual exploitation of minors;
  • upload personal data about any individual without the rights and lawful basis required by section 4;
  • upload malware, viruses, or harmful code;
  • attempt to gain unauthorised access to any part of the Service, other users’ accounts, or the underlying infrastructure;
  • reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent applicable law forbids restricting such activities;
  • resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted;
  • use the Service to build a competing product or service;
  • exceed published rate limits or attempt to disrupt the Service.

We may suspend or terminate your Account for breach of this section without prior notice if the breach is material or risks harm to other users or the Service.

7. Third-party services

The Service integrates with third-party services (Stripe, Resend, Google Gemini, push notification providers, OAuth providers). Your use of those services is governed by their own terms; we are not responsible for those services’ content, availability or practices.

8. Confidentiality

Each party will protect the other’s Confidential Information from unauthorised disclosure and use the same degree of care it uses for its own confidential information (and not less than a reasonable degree of care). “Confidential Information” includes the Service’s non-public features, pricing, security architecture, and any other information marked confidential or that a reasonable person would understand to be confidential.

9. Term and termination

These Terms continue until terminated:

  • By you — at any time, by closing your Account via Profile → Privacy & Data → Delete Account.
  • By us — on 30 days’ notice for convenience, or immediately for material breach.

Upon termination, your right to use the Service ends and we will delete or anonymise your Content within the timescales described in the Data Deletion Policy. Sections that by their nature should survive termination (confidentiality, IP, liability, governing law, dispute resolution) will survive.

10. Warranties and disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY WARRANTY OR LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE STATUTORY RIGHTS OF CONSUMERS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA.
  • OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) GBP 100.

The limitations in this section do not apply to a party’s indemnification obligations, breach of confidentiality, infringement of the other’s intellectual property, or to any liability that cannot be limited under applicable law. If you are a consumer, nothing in these Terms affects your mandatory statutory rights, and the limitations above apply only to the extent permitted by the Consumer Rights Act 2015 and other applicable consumer-protection law.

12. Indemnification

You agree to defend, indemnify, and hold harmless AssetWRX and its officers, directors, employees, and contractors from and against any third-party claims, losses, and expenses (including reasonable legal fees) arising out of (a) your Content, (b) your violation of these Terms, (c) your violation of any applicable law or third-party right, or (d) your failure to have the rights, consents or lawful basis required by section 4 for personal data in your Content. This section does not apply to you to the extent you are acting as a consumer and applicable law does not permit such an indemnity.

13. Changes to the Service and Terms

We may modify the Service from time to time. For material changes that adversely affect your use of a paid plan, we will give 30 days’ notice. For changes to these Terms, we will give notice in-app and require re-acceptance; if you do not accept, you may terminate and receive a pro-rata refund of any pre-paid fees for the unused portion of your then-current Subscription term.

14. Governing law and dispute resolution

These Terms are governed by the laws of England and Wales (excluding conflict-of-laws rules). The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that we may bring proceedings to enforce our intellectual property rights in any jurisdiction.

If you are a consumer resident in the EU or UK, nothing in this section deprives you of the mandatory consumer protections of the country in which you reside, including the right to bring proceedings in the courts of your home country.

15. Miscellaneous

  • Precedence. If your organisation has entered into a separate master services agreement or data processing agreement with us, that agreement prevails over these Terms to the extent of any conflict for the services it covers.
  • Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a corporate transaction on notice.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices. Notices to you may be given by email to the address on your Account; notices to us must be sent to legal@assetwrx.com.
  • No waiver. Failure to enforce any right is not a waiver.
  • Severability. If any provision is unenforceable, the remaining provisions remain in force.
  • Entire agreement. These Terms (together with the Privacy Policy, Cookie Policy, Data Processing Agreement and any Order) are the entire agreement between you and us regarding the Service.